Job Description
ICNA Relief Canada (IRC) is a department of ICNA Canada that works in community and social development. The Islamic Circle of North America (ICNA) is federally registered as a charitable
organization in Canada. We have built a widely respected reputation through our community welfare work. IRC is dedicated to reaching out at home and abroad through a wide range of aid
and rehabilitation projects; in particular, IRC endeavors to respond effectively to victims of
natural disasters internationally.
ICNA Relief Canada is hiring an Administrative Assistant for its Head Office in Mississauga. The Administrative Assistant will be reporting to the Admin Manager. The role is primarily
responsible for office reception, donor relations, social media postings, and providing general administrative support to IRC’s team in daily tasks to make an effective and efficient work
environment at the head office.
Responsibilities:
• Provide administrative support to ensure smooth office operations.
• Maintain both physical and digital filing systems for all correspondence.
• Answer phone calls, schedule appointments, sign for incoming packages, and assist
clients and visitors.
• Serve as the primary point of contact among executives, employees, clients, and external
partners, maintaining the organization’s positive and professional image.
• Manage information flow accurately and promptly.
• Respond to emails, donor inquiries, and other correspondence.
• Draft and edit letters, reports, and other documents as needed.
• Input and update information in databases and spreadsheets.
• Process online donations and address donor inquiries and issues.
• Prepare meeting agendas and take minutes during meetings.
• Operate and maintain office equipment, such as printers, copiers, and fax machines.
• Conduct research, compile information, and summarize data for reports and
presentations.
• Collaborate closely with other departments and provide support as required.
• Handle sensitive information carefully to uphold confidentiality and comply with privacy
policies and regulations.
• Ensure deadlines are met and adapt to changes in the work environment.
• Perform any additional tasks assigned by management.
Qualifications:
• Must have a degree in a relevant field. 3-5 years of experience with customer service,
social services, or office management.
• Must have excellent discretionary skills and be able to communicate politely and
effectively within a small office
• Highly organized with the ability to manage multiple projects and deadlines
simultaneously.
• Ability to work independently, strong interpersonal skills, tact, and confidence in
engaging with volunteers, clients, and staff.
• The ideal candidate will have a strong cultural awareness and sensitivity in all dealings.
• Passion for the mission and values of the organization.
Working Conditions:
General office environment (prolonged sitting/eye strain from computer use, deadlines, indoor
air quality/temperatures, lighting, etc.)
Salary: $ 40,000 per year
To Apply, Please send your resume and cover letter to hr@icna.ca by September 30, 2024.
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